Serving Individuals with Disabilities – A Day in the Life of an American Job Center is a self-paced eLearning module designed to provide tools and resources to support front-line American Job Center staff effectively serve customers with disabilities.  This module includes scenarios to increase organizational learning on strategies to help maximize a seamless customer service experience under the Workforce Innovation and Opportunity Act (WIOA).


The objective of eLearning Module #1 is to support learning in the following key areas:

  • Understanding the Foundation of WIOA's Vision and Section 188;
  • Understanding Disability Related Information:Asking, Telling, Using, and Storing Data;
  • Building Knowledge of Strategies to Maximize Physical and Programmatic Access in the American Job Center; and
  • Being Informed of Effective Communication and Interaction Strategies with Individuals with Disabilities.