Providing Inclusive Business Services: A Day in the Life of an American Job Center is the third module in the series of self-paced eLearning modules. This module provides tools and resources to support American Job Center Business Services Representatives. This module features a scenario storyline describing quality business services to assist an industry overcome challenges of recruiting, retaining, and developing talent through an integrated and inclusive approach as envisioned by WIOA.


The objective of eLearning Module #3 is to support learning in the following key areas:

  • Collaboration and Outreach;
  • Disability Awareness;
  • Accessible Recruitment;
  • Specialized Programming and Support; and
  • Making the Business Case.

In 2021, the eLearning module was updated to include a new Reflect, Relate, and Apply Activity Sheet. Use this accompanying resource as you complete the eLearning module to draw connections between the topics and examples presented and your experiences on the job.