The Customer Service Cohort will address the following challenge question: How might we ensure individuals with disabilities experience seamless customer service across WIOA programs? Leading resources that get referenced by this cohort team will be posted on this page to help maximize organizational learning.
1. How Can I Help?: It’s a simple question, but an open-ended question that not enough people dare to ask because it generally leads to a need to act, to do something, to change something. This short blog from the Job Accommodation Network (JAN), written for employers, offers practical guidance that can be applied to ALL employees and customers to help jump start a conversation about whether there is a need for additional support.