The Workforce Innovation Cohort on Disability and Employment was comprised of 18 states that finished its six-month peer exchange in May 2019. The state or local teams were comprised of a cross-section of WIOA core program partners and other key stakeholders focusing on three topic areas: Accessibility, Customer Service, and Employer Engagement.
Each of the three teams engaged in peer learning activities to pilot innovative solutions in response to challenge questions established by ETA. Peer learning activities included researching, discussing, brainstorming, and reflecting on ideas together. Thereafter, each of the teams developed Workforce Innovation Capstone Tools and Resources to support the American Job Center network.
WorkforceGPS Tools and Resources Cohort Overview
Capstone Tools and Resources - Workforce Innovation Cohort on Disability and Employment: This link includes all products developed by each of the three cohort teams to support the American Job Center network. These tools are customizable and can be a good starting point to help you address unique challenges in your state or local area to improve customer service.
WorkforceGPS Webinar- Moving Forward: Innovative Disability and Employment: Resource link to the May 15, 2019 webinar outlining systemic strengths and challenges identified by the teams combined with an overview of the products developed to support the American Job Center network.
Individualized Team Cohort Resources
State Map - A visual map of the 18 states participating in the Workforce Innovation Cohort on Disability and Employment.
Accessibility Team Cohort: Link to the Accessibility Team Cohort Page. This team addressed the following challenge question: How might we further maximize physical and programmatic access for customers with disabilities using the services of an American Job Center?
Customer Service Team Cohort: Link to the Customer Service Team Cohort Page. This team addressed the following challenge question: How might we ensure individuals with disabilities experience seamless customer service across WIOA programs?
Employer Engagement Team Cohort: Link to the Employer Engagement Team Cohort Page. The team addressed the following challenge question: How might we more effectively engage employers with recruiting, hiring, and training job seekers with disabilities as an integrated strategy of the American Job Center service delivery?