In July, 2010, Ernst & Young developed a Handbook, "Getting Support, Supporting Others: A handbook for working with non-visible disabilities."
This hanbook is targeted to persons with disabilities, HR staff, and supervisors/co-workers. The handbook's purpose is to provide a basic level of understanding among employees in the hopes of fostering an environment "where everybody is limited only by talents, skills, and energy." The handbook defines "non-visible disability" and explores the pros and cons of disclosure, and addresses questions that employees with disabilities and their managers might have about how much information to share, how to handle questions about accommodations from co-workers, and how to deal with resentment or backlash from collegaues who perceive an accommodation as special teatment. "One of the most difficult decisions an individual with a non-obvious disability has to make is whether to inform people or not." Increasingly, the One-Stop Career Center system is seeing customers who have non-visible/non-diagnosed/non-identified disabilities.