As one of the key principles of WIA, universal access offered the promise of a welcoming, integrated, and user-friendly system. 
Job seekers would be able to independently tap into all available employment services, resulting in fewer requests for specialized assistance and more efficient use of staff resources. Under WIA and the Americans with Disabilities Act, reasonable accommodations would be provided upon request; however, One-Stop Career Centers would streamline services so that a wide-ranging population of job seekers, including job seekers with disabilities, would have direct access to their resources, programs and activities. With the addition of Disability Program Navigators (DPNs) in One-Stop Career Centers across the nation, universal access moved into the spotlight. Read the full Brief to learn how DPNs throughout the country are helping to expand universal access in One-Stop Career Centers for a more diverse population of job seekers.